Features

Easy to use web-based Field Service Software designed to help you manage your business more efficiently. We manage the hardware and software for you which creates time to focus on directing your business increasing productivity, sales, and profits.

Login from any computer, laptop, smartphone or tablet such as iPad and Android to easily manage Schedules, Customers, Jobs, Employees, Vendors, Invoicing, Accounting, Equipment and more.

Work Order Management

Easily create and manage Jobs at every stage from Estimate to Closed. Update Jobs from the office or field. Job dashboard gives you a real-time view into your business.

Customizable Work Order Form
Customize the Work Order to match your current form or use our standard template.
Custom Fields
Easily create custom fields to display on the Job page.
Maintenance and Service Contracts
Easily manage Maintenance and Service Contracts for providing and tracking continued service and maintenance to your Customers.
Emailing Customers
Email Estimates, Work Orders, and Invoices directly to your Customer. This may be done from the office or field with a laptop, smartphone, iPad or Android tablet.
Text Alerts for Dispatch
Quickly Send a text alert or email the Work Order to the assigned Employee, Subcontractor, or Crew for emergency dispatch.
Recurring Appointments
Easily schedule recurring Job appointments on a daily, weekly, monthly or yearly frequency. Easily edit the entire series or one occurrence.
Mapping
Easily view and print driving directions to service locations with a link to Google Maps. No additional mapping software is needed to purchase and integrate.
Job Status Tracking
Create custom Job Status’ to match your current business process. Job dashboard and reporting give you a real-time view into your business.
Attachments
Upload attachments to each Job and Customer such as photos, spreadsheets, and contracts.

Scheduling Optimization

Quickly schedule new Jobs and update existing Jobs directly on the Calendar. Update Job appointments easily with drag and drop capability.

Calendar Views
Quickly view schedules for Employees, Subcontractors, and Crews in the Day, 5 Day, 7 Day, Week, or Month view.

Field Resource View
Easily filter the calendar by an Employee, Subcontractor, or Crew. Schedule by viewing the availability of an individual Field Resource or by an available date and time.

Color Coded Calendar
Assign custom color codes to Employees, Subcontractors, Location Zones, and Job Status’ for quick and easy visual scheduling optimization.

Schedule Summary
Quickly print a Day or Week Schedule Summary for an Employee, Subcontractor, or Crew.

Recurring Appointments
Easily schedule recurring Job appointments on a daily, weekly, monthly or yearly frequency. Quickly edit the entire series or one occurrence.

Crew Management
Easily create Crews to assign to Jobs. Crew Members may be updated at any time.

Text and Email Alerts
Send Job text or email alerts to the assigned Employee, Subcontractor, or Crew.

CRM

Easily manage all communications, notes, Jobs, contacts, locations, and equipment. Securely access data anytime, anywhere from any computer, laptop, smartphone, or tablet.

Customer Search
Quickly and easily search for Customers by name, address, zip code, phone number, or contact.
Custom Fields
Easily create custom fields to display on the Customer page.

Customizable Page
Create a custom page for each Customer type. For example, select different data fields to display for Commercial and Residential Customers.

Portal Access
Give your Clients online access to request a Job, view open Jobs, History, and more. You control the level of access and greatly improve satisfaction.

Account Manager
Assign an “Account Manager” to each Customer. The Customer List and Job List may be sorted by Account Manager.

Job History
Quickly view history of all activity for each Customer, Contact, Location, Jobs, Equipment, Invoices, and more.

Multiple Contacts and Locations
Easily create multiple locations and contacts for each Customer. When creating a Job easily select the location and contact to provide service.

Parent / Subsidiary
Create parent hierarchy to easily manage Customers with subsidiaries.

Equipment
Track make, model, and serial number along with full service history and warranty information. Equipment details and service history included on Work Order.

Billing / Invoicing
Quickly create invoices. Easily track open invoices to avoid missed payments.

Customizable Invoice Form
Customize the Invoice to match your current form or use our standard template.

Export to QuickBooks
Easily export your invoices to QuickBooks or use our Accounting features.

Attachments
Upload attachments to each Customer and Job such as photos, spreadsheets, and contracts.

Estimates (Proposals)

Easily create and track Estimates to determine where to spend your efforts and maximize sales. One click converts an Estimate into a Work Order.

Onsite Estimates
Create Estimates while onsite with your prospects using any laptop, smartphone, or tablet such as an iPad, Android, Windows 7, and Blackberry.

Customizable Estimate Form
Customize the Estimate to match your current form or use our standard template.

Reporting

Robust reporting capabilities for all data. Customize each report to view real time data critical to run your business. All list have custom report capabilities.

Job Reports
Easily create custom Job reports for a real-time view into your business. Generate payroll, time sheets, Job profit, and more.

Customer Reports
Easily generate custom Customer reports for marketing statistics, lead generation, revenue generation and more.

Marketing Reports
Run marketing reports to determine where you’re receiving the best return on your marketing spend.

Payroll
Easily generate payroll reports for Employees and Subcontractors.

Time sheets
Easily create time sheets for Employees and Subcontractors.

Accounting Reports
Generate invoice reports, transaction reports and more.

Mobile Access

Real-time access to your data from any computer, laptop, smartphone, or tablet such as iPad and Androids. Update data in real-time from the office, field or home.

iPad, iPhone, and Android Compatible
Real-time access from on your iPad and Android tablets with full functionality.

Mobile Phone Access
Real-time access with full fuctionality from on your iPhone, Android, and Windows smartphone.

eSignature
eSignature capability allowing electronic customer signature capture on Estimates, Work Orders, and Invoices.

Customization

Customizable Terms
Customize terms such as Job Status, Customer Type, and Location Zone to match your current business eliminating the need to change the way you do business.

Customizable Customer Page
Customize the page for each “Customer Type”. For example, select different data fields to display for Commercial and Residential Customers.

Customizable Data Fields
Easily create custom data fields for the Customer and Job page.

Custom Forms
Customize the Estimate, Work Order, and Invoice form with your company logo, terms and conditions, signature line, and much more. Create forms to meet your needs.

ID’s
Customer, Location, and Equipment ID’s are customizable with numbers, characters, or symbols.

Time Zones
Schedule across time zones. Each User has the option to set their time zone.

Billing / Accounting

Accounting features to help you manage your business. Easily create Invoices to bill your Customers upon completion or partial completion of Jobs for immediate payment. Bella has the capability to easily track open, outstanding, and paid invoices. Never miss a payment again!

Job Profit
Service, Inventory Parts, and Non-inventory Parts have a “Cost” field. Update costs as needed and instantly see the Job Profit! Profit is automatically calculated and displayed in the Items section of the Job page.

Item List
Items include Service, Inventory Parts, Non-inventory Parts, Other Charges, Discounts, and Sales Tax. The Item List is managed under the Accounting or Admin tab. Items are used to create an Estimate, Work Order, or Invoices.

Chart of Accounts
Create your Chart of Accounts to manage your business. You have the ability to assign each Item to an account to better track your your Income and Expenses. Use Bella’s Accounting features or export transactions to QuickBooks or other accounting software if you prefer.

Price Levels
Assign a Price Level to a Customer and only the selected Items will display when creating an Estimate, Work Order, or Invoice for that Customer. Also, if you have created a Customer Portal for that Customer and gave them access to your Items List, only the selected Items for that Customer will be displayed.

QuickBooks Integration
Bella Solutions is compatible with QuickBooks. Export your invoices to a file format compatible for use with QuickBooks and other accounting software. This allows you to create and track an Invoice with QuickBooks or another application if you prefer.

Employee and Vendor Management

Easily create a list of Employees and Vendors for your business. Employees and Vendors may be assigned Jobs.

Employee Equipment
Track equipment such as tools, trucks, and laptops that was assigned to an Employee and when it was returned.

To do’s
Easily assign To do’s. A priority for the To do can be set at low, medium, or high for quicker responses.

Personal Dashboard
The “My Home” page is unique to each User and only displays their assigned Jobs and To do’s. The home page is designed to help each User manage their schedule.

Data Security

Be assured your data is secure using the latest in firewall, encryption, and intrusion detection technologies. Your data is continually backed up in case of any situation that may arise in which you need to have it restored.

User Roles
Assign User Roles to give you complete control over what each Employee and Vendors have rights and permissions to view and access.

Admin User Access
Admin Users have access to all areas of the software. There may be more than one Admin User for your account.

Standard User Access
Admin Users may set the access levels for each Standard User. Standard Users may be given view only or edit access to specific areas of the software. Settings may be modified at any time by an Admin User.

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